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Privacy & Policy

Shraddha Women's Hospital ("the Hospital," "we," "us," or "our") operates this website to provide information about our obstetric, fetal medicine, and gynaecological services in Rajkot, Gujarat, and to let patients request appointments and get in touch. This Privacy Policy explains what information we collect through the website, how we use it, and the choices you have. It applies to this website only and not to information collected in person during a consultation or admission, which is governed separately by our in-hospital patient records and consent procedures.

Who we are

Shraddha Women's Hospital, Rajdeep Complex, Near Balak Hanuman Chowk, Ranchhodnagar, Pedak Road, Rajkot, Gujarat, is owned and led by Dr. Shaili Mody, MBBS, DGO. For any privacy-related query, you can reach us at the contact details in the "Contact us about privacy" section below.

Information we collect

We collect information in three ways: information you give us directly, information collected automatically when you browse the site, and information from third-party tools embedded on the site (such as Google Maps or WhatsApp).

1. Information you provide to us

  • Contact and appointment details you submit through the "Request an Appointment" / "Book Appointment" form, or when you call or WhatsApp us - typically your name, phone number, and the reason for your visit or preferred appointment time.
  • Any information you choose to share in a message, WhatsApp chat, email, or phone call - for example, a brief description of your symptoms, your stage of pregnancy, or a query about a specific service.
  • Information you provide if you leave a review or testimonial (via Google or otherwise) that we may reference on the site.

2. Information collected automatically

Like most websites, our site may automatically log standard technical information when you visit - such as your approximate location (city-level, based on IP address), browser type and device type, pages viewed, and how you arrived at the site (e.g., from a Google search). This is used only in aggregate, to understand how the site is used and to keep it working correctly, and is not used to identify you personally.

3. Information from third-party services embedded on this site

  • Google Maps - used to show our location and provide directions. Google's own privacy policy governs data collected through the embedded map.
  • WhatsApp - the "Chat on WhatsApp" button opens a conversation in WhatsApp directly with our hospital number; messages you send are subject to WhatsApp's own privacy policy and are not stored on this website.
  • Instagram and Facebook - links to our social media pages are provided for your convenience. Interactions on those platforms are governed by their respective privacy policies, not this one.
  • Analytics tools (if enabled) - we may use standard website analytics to understand overall visitor trends (e.g., number of visitors, popular pages). These tools typically use cookies; see "Cookies" below.

Sensitive personal / health information

We understand that anything shared in connection with a medical query - including through the appointment form, WhatsApp, or phone - can be sensitive personal data relating to your health. We collect only what is necessary to respond to your query or schedule your visit, and we do not use it for any purpose beyond that (such as marketing to third parties). Detailed medical records, test results, and clinical notes are created and stored as part of your in-person consultation and are handled under our clinical record-keeping practices, not through this website.

How we use your information

  • To respond to appointment requests, calls, and WhatsApp messages, and to schedule or confirm your visit.
  • To answer questions you send us through the website or social media.
  • To maintain and improve the website - for example, understanding which pages are most useful to patients.
  • To meet legal, regulatory, or medical record-keeping obligations that apply to healthcare providers in India.

We do not sell, rent, or trade your personal information to third parties. We do not use your information for unsolicited marketing.

Cookies

Cookies are small files stored on your device that help a website function or help us understand site usage. This site may use essential cookies required for the site to work, and, where analytics are enabled, non-essential cookies to understand aggregate visitor behaviour. You can disable cookies through your browser settings; doing so may affect some site features (such as the appointment form remembering your details between steps).

Sharing of information

We do not share your personal information with third parties for their own marketing purposes. Information may be shared only in the following limited circumstances:

  • With staff at Shraddha Women's Hospital directly involved in responding to your query or coordinating your appointment.
  • With service providers who help us operate the website (for example, website hosting), who are only permitted to use the information to provide that service.
  • Where required by law, court order, or a government or regulatory authority.
  • Where necessary to protect the rights, safety, or property of the Hospital, our patients, or the public.

Data retention

Appointment-request and enquiry information submitted through the website is retained only as long as needed to respond to your query and coordinate your visit, after which it may be archived for a reasonable period consistent with standard healthcare administrative practice, or deleted. Clinical records created during an in-person consultation are retained in line with applicable medical record-retention norms in India, which are longer than website enquiry data.

Your choices and rights

You may ask us, at any time, to tell you what information we hold about you that was submitted through this website, to correct inaccurate information, or to have it deleted where we are not required to retain it for legal, medical, or administrative reasons. To make such a request, use the contact details below. We will respond within a reasonable time.

Children's information

This website is intended for adults seeking information about obstetric and gynaecological care. Where a page (such as our adolescent health or HPV vaccination information) is relevant to a minor, we expect a parent or guardian to be the one submitting any enquiry or appointment request on the minor's behalf. We do not knowingly collect personal information directly from children through this website.

Security

We take reasonable technical and organisational measures to protect information submitted through this website against unauthorised access, alteration, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Please avoid sending highly sensitive medical details (such as detailed clinical history or reports) through the website contact form or unsecured channels - call or WhatsApp us to discuss anything sensitive, or bring reports to your in-person consultation.

Applicable law

This Privacy Policy is intended to be consistent with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and with the Digital Personal Data Protection Act, 2023, as its provisions come into effect in India. As the regulatory framework under the DPDP Act is implemented in phases, this policy will be reviewed and updated to remain consistent with it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically.

Contact us about privacy

For any questions about this Privacy Policy, or to request access to, correction of, or deletion of your information, please contact:

  • Address: Shraddha Women's Hospital, Rajdeep Complex, Near Balak Hanuman Chowk, Ranchhodnagar, Pedak Road, Rajkot, Gujarat
  • Phone / WhatsApp: 9913309616
  • Email: shraddha_hospital@gmail.com